When you are running full production and uptime is of the essence, you need to be sure that when you stop your machine for maintenance, it is done right the first time and as quickly as possible. There is nothing more frustrating for technical or production teams than having to stop the machine a second time to install parts that were not available during the initial maintenance stop. VMI understands this and therefore develops Spare Part Kits for all of our machine types across the different maintenance intervals.
The Spare Part Kits are developed based on years of experience in the field and the VMI machine design criteria. The Spare Part Kits include all the required parts and installation instructions needed to quickly and effectively perform maintenance first time right. Thus ensuring that you have what you need, when you need it.
Spare Part Kits are also regularly updated to make sure that they incorporate new designs or improved specifications that will ensure that the machine’s reliability increases. VMI furthermore continuously strives to decrease the Total Cost of Ownership by reducing maintenance downtime, or making use of less expensive materials without influencing quality.
Apart from high quality parts, VMI also strives to ensure that our part pricing is transparent and competitive. Included in our price you also enjoy further value add in the form of VMI assisting or taking care of importation of parts on your behalf via our local Regional Customer Services Centers or Agent network. Our local stocks around the world allow you to obtain the parts quickly and at lower shipping costs. We have a 24/7 Helpdesk available to assist you, should you need support installing your parts.
VMI makes use of Regional Customer Services Centers that are your point of contact when ordering Spare Part Kits. We furthermore have more than 30 local agents close to you that can assist with the process of quote, ordering and importing spares, making sure that you can easily and quickly order the right part at the right time.
Spare Part Kits orders are processed directly in our global ERP system after receiving your order. A validation check is done to ensure that you do not order kits that might not be fitting your machine. VMI expedites the order from the stock point closest to you to ensure that you receive your parts as soon as possible. If not available in the local stock point, the parts are shipped form our central, state-of-the-art, fully automated distribution center where more than 3,000 unique parts are stocked. Parts orders are all track and traceable allowing you to plan ahead for installation directly when they arrive.
Should you run into difficulties installing the parts, our 24/7 Helpdesk is on standby to assist you with advice or Product Installation Documents that help you underway again. Should you experience any quality issues or have ordered incorrectly, these parts can be returned to VMI. After receiving these, VMI will evaluate the parts for warranty or credit if conforming to the return policy.